We are seeking an Engagement Manager to lead the new engagement team to work on the North West Scotland Trunk Road unit.

The engagement team will be responsible for delivering all aspects of engagement with customers (i.e. all trunk road users and neighbours), stakeholders and communities including media and digital relations, political and stakeholder relations as well as direct customer communications.

About BEAR Scotland:

BEAR Scotland currently manages, maintains and improves 2,541km of Scottish trunk roads including bridges and structures through some of the most scenic, but challenging, parts of the country. That means delivering over £185 million investment on road maintenance and improvement annually. BEAR Scotland has just retained the Transport Scotland contract to manage and maintain trunk roads in the North West of Scotland for at least the next eight years.

BEAR Scotland is an alliance of three organisations who are prominent in the United Kingdom roads sector – Vinci/Eurovia, Jacobs and Breedon – joining together to provide trunk road network management and maintenance solutions to Transport Scotland.  Collectively these organisations span the world, allowing us to call on the global strength and expertise of our shareholders where required.

About the opportunity:

As Engagement Manager for one of Scotland’s leading roads maintenance and management companies, you will lead the engagement team and will be responsible for all aspects of external engagement with customers, stakeholders and communities, including media relations, correspondence and complaints. You will also help drive the organisation’s community benefits programme.

This is a senior role that brings together strategic corporate communications with the delivery requirements of a customer-focused organisation including a community benefits programme.

This opportunity offers variety and the chance to play a leading role at a pivotal time for BEAR Scotland as it rolls out the new trunk road contract on behalf of our client, Transport Scotland. It’s a contract that puts communication and engagement with all those who use, live near and have an interest in NW Scotland’s strategic routes, at its core.

Job Responsibilities:

Includes, but not limited to, the following:

• Development and delivery of Engagement Strategy and plans that sit beneath it.
• Stakeholder mapping and engagement; customer and community engagement; enquiries, correspondence and complaints.
• Media relations and customer information provision through earned and owned communication channels.
• Motivate and engage with other parts of the business to deliver stakeholder and customer requirements and improvements.
• Responsible for wider team – including Media and Information Officer, Correspondence Officer, Customer & Community Relations Officer.
• Ongoing monitoring, reporting and evaluation to drive continual improvement

Here’s what you need:

• A communications, media, digital marketing or marketing degree degree or appropriate professional qualification from a recognised body
• Strong experience in business improvement in a customer focused role and with experience in media relations.
• Experience of successful delivery in a role of a similar nature
• Excellent written and verbal communication skills
• Experience of stakeholder liaison at a senior level
• Experience of developing and delivering strategic communications plans

Why BEAR Scotland?

We believe that the people who work with us are our greatest asset and, in order for us to succeed, we make sure we retain and attract a talented, innovative and dedicated team. In return, we offer:

• A tailored, competitive salary
• Pension & Life Assurance
• Hybrid working option
• BEAR Rewards – Shopping discounts & Cashback
• Employee Assistance Programme
• Cycle to Work Scheme
• Professional Subscription – 1 per year
• Option for a company car
• Development and progression plan

Grow your career with a company that inspires and empowers you to deliver your best work so you can evolve, flourish, and succeed.    We are an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.

Apply

Please send your CV and cover letter to recruitment@BEARscotland.co.uk